“If you
want something different – do
some different. If you want what you say to have a different result - say it
differently. Have you ever said – ‘I didn’t mean it that way’? Then why did you
say it that way?” states George Torok.
What can
you do to communicate better this year?
Stop
saying stupid things.
Stop
using words that push people in the wrong direction. The most common mistakes
that people make are using words and phrases that are: Sarcastic, Insulting,
Vague, Negative, Confusing or Double Negative.
Here is your special report of the 21 Disgusting, Self-defeating words and Phrases that you can stop using now.
When used as either an
answer to a question or as a precursor to your statement, you demean both the
listener and the value of your message. It is a sarcastic
word.
Avoid or minimize negatives.
The exception is if you fix pain and problems – then start with the positive
words. E.g.” I help you relieve back pain.”
Watch out when tagging these
limp phrases to the end of your statement. It suggests lack of confidence and
steals your credibility.
The
two negatives at the beginning of this sentence steal the power from the
endorsement. Try, “I suggest”, “I
strongly recommend” or “I recommend”
When tacked on the end of a
statement you appear to be begging or condescending.
This is making excuses for
your jargon. Either don’t use the jargon or use it – then explain
it.
These are meaningless words.
People use these as a transition when they don’t know how to conclude. Instead -
pause.
“ok?”,
“right?”
When used at the end of a
statement this is reminiscent of a teacher scolding
children.
When you use this phrase to
move on – it implies that what was discussed before was a waste of
time.
While explaining what their
business is – too many start with this phrase. “Do” is a boring non-action verb.
Say, “we consult” not “we do consulting”. Say “we ship” not “we do
shipping”. Action verbs sell.
Communication, information,
stylization, construction, exasperation…
Those are nouns that are
meant to be verbs. Use action verbs – not the three and four syllable nouns.
That is boring and unclear.
This phrase is too
colloquial. You might call a bunch of buddies this but not business associates.
Just use the word ‘you’.
“To tell you the truth”
or “To be honest with
you”
Although this might sound
positive – the implication is that up to this point you have not been telling
the truth. If someone else inflicts this on you – you could respond with, “I am
glad you finally started speaking the truth”.
This is a negative start to
your statement. It implies that you think your listener is ignorant. Just state
what you have to say.
As
previous. Instead use “as you might know”.
This phrase seems to be
replacing “you’re welcome” among younger folk. Every time I hear it I want to
shout, “Why would it be a problem?”
You
are assuming ignorance.
This statement is boring.
Often it is a false apology before you proceed to bore
them.
“Don’t hesitate to call
me”.
Starts with two negatives.
Instead say, “Call me”
Two
negatives. Just say what you have to say.
Don’t start with a negative.
State what you are offering. Try, “Here is my suggestion”, “This might help”, or
“many of my satisfied clients chose this option”.
Bonus:
# 22
“Don’t you agree?”
I
don’t know how to answer this question. Instead use, “Do you
agree?”
There are other words and
phrases that can hurt you. These are not the only negative words. However, they
represent over 80% of negativity in speaking.
These are the most common
that I have collected over the past decades. If you can eliminate these phrases
from your speaking then you will be successful in being 80% more
positive.
Imagine if you were 80% more
positive in your speaking. Imagine how that would improve your success rate at
everything .
http://www.presentationsins.com/
http://www.speechcoachforexecutives.com/
© George Torok is the Speech Coach for Executives. He
helps people and business grow. He specializes in helping his clients
out-communicate the competition. To
arrange for George Torok to deliver group training, individual coaching and
keynote speaking – call
905-335-1997